Brookes Hall Residential Estate & Lettings Agent in Cheltenham
We proud to be affiliated members of all of the following organisations:
As a member of the public:
You can be sure you are dealing with an experienced and professional agent, by choosing an ARLA member.
Membership of the Association is through formal qualification ensuring that ARLA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner.
We are proud to be fully licensed members of ARLA which guarantees:
- We have Client Money Protection
- We have Professional Indemnity Insurance
- We are Qualified and trained to give you professional up-to date advice and guidance
- We follow a strict code of practice and rules of conduct
The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect client's money plus a customer complaints procedure offering independent redress.
Safe Agent www.safeagents.co.uk
Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. Brookes Hall is regulated by ARLA/NFOPP and NALS which means we maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of our firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?
Property Ombudsman www.tpos.co.uk
By dealing with a Member of the TPO, our clients can be confident about Brookes Halls approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.
Institute of Certified Book Keepers www.bookkeepers.org.uk
The Institute of Certified Bookkeepers is the largest bookkeeping institute in the world. It promotes and maintains the standards of bookkeeping as a profession, through the establishment of a series of relevant qualifications and the award of grades of membership that recognise academic attainment, working experience and competence.
TenantVet is a sophisticated database that supplies, supports and maintains accurate information on people who wish to rent or have rented properties before. It offers Brookes Hall an accurate database system, giving our clients peace of mind and reassurance that they are renting their property to a model tenant.
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